Q: How is Heel different from other homeopathic companies?
A: Heel's combination homeopathic formulas are based on over 70 years of scientific research and laboratory testing. Rather than promoting the theory of individual remedies, Heel products offer combinations of key biotherapeutic ingredients that work together to provide multi-symptom relief from many common ailments. To ensure quality, safety, and effectiveness, all ingredients used are carefully selected, tested, and manufactured in compliance with current Good Manufacturing Practices and FDA standards.
Q: How are homeopathic products different than supplements?
A: Homeopathics are regulated by the Federal Drug Administration (FDA) as drugs, whereas supplements are regulated as food items. Classification as drugs requires that all Heel products be manufactured according to strict FDA guidelines, and in accordance with current Good Manufacturing Practices (cGMPs).
Q: How do I establish an account?
A: For information regarding the establishment of an account, please contact us directly at 1-800-621-7644 to speak to one of our customer service representatives. You must be a retailer or a practitioner to establish an account with Heel.
Q: How do I order products from Heel?
A: Heel gladly accepts orders directly from retailers via phone or fax. Retailers may place an order by calling 1-800-621-7644, Monday through Friday, from 7 a.m. to 6 p.m. Mountain Standard Time. Orders may be faxed 24 hours a day to 1-505-559-2998. Orders received by 2 p.m. MST will ship the same day.
Q: What are my shipping options?
A: Heel offers various methods of including UPS Ground, Second-Day and Overnight delivery. For exact shipping charges to your area, please consult an inside sales representative at 1-800-621-7644.
Q: Is there a minimum order amount?
A: While there is no minimum amount required to place an order, the minimum amount required to receive free UPS Ground shipping is $100.
Q: What type of payment options does Heel offer?
A: Heel accepts credit cards, checks and money orders. Net 30 accounts are available for qualified customers and can be set up within 24 hours following receipt and approval of your completed credit application.
Q: How does Heel support its retailers?
A: Heel offers a variety of marketing and merchandising tools to help increase product awareness and sales. Some of these include: brochures, shelf-talkers, product displays, samples, product training, monthly promotions, consumer advertising and plan-o-gram solutions.
Q: What are Heel’s top-selling products?
A: Our top-selling products include: Traumeel® (entire family of products), Zeel® ointment and tablets, Euphorbium Sinus Relief nasal spray, Detox-KitTM, LuffeelTM allergy nasal spray, OculoheelTM (Pure Eye) eye drops, NeurexanTM tablets, CerecompTM tablets and VinceelTM throat spray.
Q: How do I establish a password to access the restricted areas of this website?
A: You will need to know your account number and provide an email address in order to access the restricted areas of this website. Once you this information in entered into our system, you will have full access to all Retailer content.
Q: Where is Heel located?
A: Heel is located at 10421 Research Road SE, Albuquerque, New Mexico 87123-3376.
If your question was not addressed here, we encourage you to call
1-800-621-7644 to speak to an inside sales representative, or email us at:
info@heelusa.com.